Introduction
New England Smart Sites ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Contact Information:
New England Smart Sites
Email: [email protected]
Website: newenglandsmartsites.com
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out a contact form or opt-in form on our website
- Sign up for our services
- Communicate with us via phone, email, or text message
The types of personal information we collect include:
- Contact Information: Name, email address, phone number, business name, and mailing address
- Business Information: Information about your plumbing business, services offered, and service areas
- Device Information: Browser type, IP address, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, clicks, and referring URLs
- Cookies and Tracking Data: We use cookies and similar technologies to track activity on our website and store certain information
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website design and hosting services
- Respond to your inquiries and fulfill your requests
- Send you administrative information, such as service updates and policy changes
- Send you marketing and promotional communications (with your consent)
- Send you SMS/text messages related to your inquiry or services (with your consent)
- Improve our website and services
- Protect against fraudulent or illegal activity
- Comply with legal obligations
SMS/Text Messaging Opt-In Details
When you provide your phone number and consent to receive text messages from New England Smart Sites, you agree to receive SMS/text messages related to:
- Responses to your inquiries and service requests
- Appointment confirmations and reminders
- Service updates and notifications
- Follow-up communications regarding our services
Message Frequency: Message frequency varies based on your interactions with us. You may receive approximately 1-10 messages per month depending on your engagement.
Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details about your text and data plan.
Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us.
Help: For help, reply HELP to any message or contact us at [email protected].
Mobile Information Sharing: We do not share, sell, rent, or transfer your mobile phone number or SMS opt-in information to third parties for their marketing purposes. Your phone number and consent data will only be used by New England Smart Sites to provide the services you requested.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to track visitors across websites for advertising purposes
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Data Security and Handling
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS
- Secure storage of personal information
- Limited access to personal data on a need-to-know basis
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
We may share your information with:
- Service Providers: Third-party companies that help us operate our business, such as hosting providers, payment processors, and email service providers. These providers are contractually obligated to protect your data.
- Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal retention requirements
- Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in emails or replying STOP to text messages
- Data Portability: Request a copy of your data in a machine-readable format
To exercise any of these rights, please contact us at [email protected].
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
New England Smart Sites
Email: [email protected]
Website: newenglandsmartsites.com